JOB TITLE: Ticketing Coordinator
LOCATION: Nashville, TN
This position requires you to work with teams and clients across North America, Europe, the United Kingdom and beyond.
DURATION: 6-month contract with the possibility of becoming a full-time employee after the end of the contract duration.
HOURS: Full time (40 hours per week), no overtime
TRAVEL: As with all team members at SUPER, there may be some required travel involved in the role to select events and tour kick-offs.
ABOUT SUPER
SUPER is a boutique events and entertainment management firm fueled by the desire to innovate within the VIP event space and elevate the fan experience. We specialize in crafting one-of-a-kind experiences, and believe each of our VIP programs should highlight our client’s individual style.
We operate globally across every major timezone. Some of our past and current clients include Metallica, President Barack Obama, Boston Calling Music Festival, Bon Jovi, Bruno Mars, The Kid LAROI, Queen & Adam Lambert, WWE, Genesis, The Rolling Stones, Isle of Wight Music Festival, Cat Stevens, Prince, Oprah, Britney Spears, and Katy Perry.
Visit our website at www.wearesuper.co.
THE ROLE
Reporting to the Ticketing Director, the Ticketing Coordinator is a hands-on position within the team, responsible for managing day-to-day ticketing operations.
The key focus of the role is on streamlining communications, and managing data between the Ticketing department and other internal SUPER departments, in addition to external communications with box offices around the globe. As the ticketing landscape continues to evolve, this role will stay up to date with latest trends to ensure SUPER remains at the forefront of premium Ticketing.
Day-to-day responsibilities include but are not limited to:
- Work collaboratively with our creative team on VIP package creation – pricing, package language, and holds.
- Liaise with promoter and/or artist management to manage ticket stock, including the negotiation of volumes and locations.
- Lead the ticketing team(s) in signing off ticket builds with venues and ticketing agents.
- Set up and configure events in the ticketing system, including pricing, seat maps, and ticket types.
- Manage logistics and communications with any third-party ticketing platforms that may be in use.
- Ensure all timelines and routing are communicated internally.
- Project manage on-sales with various internal departments including finance, operations, and creative.
- Ensure VIP packages are available for all pre-sales and public on-sales, across multiple onsale schedules, cities, and timezones.
- Proficient in using Google Sheets to create, analyze, and manage sales and revenue reports. Skilled in leveraging formulas, pivot tables, data validation, and conditional formatting to organize financial data efficiently. Capable of automating calculations, visualizing sales trends integrating data from multiple sources for accurate reporting and forecasting.
- Obtain official tour visual assets, and then work with the creative team to adapt and edit to fit web and social media needs.
- Ensure VIP online visibility to consumers across all ticket platforms using promo boxes, upsells, and other methods.
- Ensure that all relevant websites are listing and promoting our packages properly. This includes ticketing sites/socials, artist sites/socials, and venue sites/socials.
- Manage all communications and materials for select onsales including things such as:
- Ticket limits & age restrictions
- Face value price structure and scaling
- Booking fees, rebates, types of ticket stock & associated text
- Seating plans and locations
- Set up forms for third parties (ticketing entities, artist websites etc)
- Scheduling of email blasts and social posts on artist channels
- Alongside Ticketing Managers, lead on reducing holds, moving inventory, and off-sale timelines.
- Oversee integration between finance and ticketing for budgets and settlements.
- Follow market trends and proactively seek opportunities to maximize sales.
- Lead on searching for and integrating new third-party systems for off-platform ticket sales. Consistently look for improvements in our ticket reporting processes including automation and improved revenue reporting framework.
CANDIDATE SPECIFICATIONS
- A minimum of 1-2 years of Box Office industry experience – (experience across international markets would be highly advantageous but not required).
- A minimum of 1-2 years experience with the Ticketmaster and AXS platforms focused on event set up and configurations (Universe and Tixr experience would also be advantageous).
- Experience across customer service software (Help Scout, Missive, Intercom or similar).
- Proven experience leading projects and team members.
- Advanced Microsoft Excel and reporting skills.
Please submit applications & resumes to hiring@superfan.live
